S
Size assistant
Measure both feet while standing, record width and instep, and include the socks you plan to wear.
Service & after-sales
Clearer size, after-sales and care support.
Ask about fit and materials before purchase, and find exchange, care and support paths after purchase. Policies are stated without promises that cannot be verified.
资料更新：2026-06-23
A
After-sales policy
Exact scope, timing and evidence requirements follow the current rules of the platform where the order was placed.
E
Exchange guidance
Keep packaging and accessories during indoor try-on. Eligibility and shipping costs follow the current platform policy.
L
Leather care
Use material-appropriate methods and avoid soaking, strong heat and damp sealed storage.
C
Customer support
The account, service hours and issue-submission process will be connected after verification.
O
Official channels
Only confirmed, working channel links will become clickable on the website.
Size assistant
Four basic measurement steps
- 01. Measure in the afternoon or evening while standing.
- 02. Measure both feet and use the larger dimensions.
- 03. Record forefoot width, instep and intended sock thickness.
- 04. Match the measurements to the specific last and product guidance.
Common service questions
Are website prices and stock live?
Not yet. The current bilingual draft focuses on stable product information. Live prices and stock will be confirmed through official sales channels.
Where can I find the exchange policy?
The current policy of the platform where the order is placed applies. Confirmed rule links and update dates will be added before launch.
Brand service entrance
From understanding the shoe to care after purchase.
WeChat Mini Program and official-account QR codes will be connected after the accounts are confirmed. The current site already provides the service and channel structure.
WeChat Mini Program QR placeholder
Official account QR placeholder